Your Privacy

Privacy Policy for
Moorhead Service Company

How we collect, use, and protect your personal information when you use our services, visit our website, or interact with us.

This Privacy Policy describes how Moorhead Service Company (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our services, visit our website, or interact with us. We are committed to protecting your privacy and handling your personal information with care and transparency.

SMS Policy

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. By submitting, you authorize Moorhead Service Company to reach out via phone, email, or text for explicit information about project needs. We will never share your personal information with 3rd parties for marketing purposes or spam you. You can opt out at any time by texting STOP to any message. For help, text HELP. Message/data rates apply. Message frequency varies. Consent is not a condition of purchase.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

  • Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and payment information (e.g., credit card details) when you schedule a service, make a purchase, or contact us.
  • Service Information: Details about the HVAC services you request, your equipment, service history, and any specific requirements you communicate to us.
  • Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site. This helps us improve our website’s functionality and user experience.
  • Communication Data: Records of your communications with us, including emails, phone calls, and text messages.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule and perform HVAC services, process payments, and fulfill your requests.
  • Communication: To communicate with you about your appointments, service updates, billing, promotions, and to respond to your inquiries.
  • Improve Services: To understand your needs, improve our services, develop new offerings, and enhance customer satisfaction.
  • Marketing and Promotions: To send you information about special offers, new services, or other updates that may be of interest to you, where permitted by law and with your consent.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Security: To protect against fraud, unauthorized transactions, and other liabilities.

SMS Communications and Opt-In

Moorhead Service Company will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their opt-in data and phone numbers will not be sold, rented, or shared with third parties for marketing or promotional purposes. Privacy Policy https://callmoorhead.com/privacy-policy/ & Terms https://callmoorhead.com/terms-of-condition/.

How We Share Your Information

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. We may share your information with:

  • Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, scheduling, marketing, and IT support. These providers are obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: We may share your information with other third parties when you give us explicit permission to do so.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard practices, including encryption and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  • Opt-Out of SMS: You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive SMS messages from us. To resume receiving messages, you may text START. For help or questions about our SMS program, reply HELP to any message or contact us using the information below.
  • Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Moorhead Service Company
Address: 4540 FM 1102, Building 2, Suite 203, New Braunfels, TX 78132
Phone: (830) 587-5790
Hours: 24/7
Email: service@callmoorhead.com

Last Updated: April 3, 2026